Chloe Kichenbrand | Group Operations Manager
As Group Operations Manager at Mackman Group, Chloe plays a central role in keeping the business running efficiently and effectively. She ensures that systems, resources, and processes support the smooth delivery of client projects while maintaining the Group’s commitment to quality, compliance, and service excellence.
“Strong operations are the backbone of great client service. I focus on removing friction so our teams can do their best work—collaboratively, clearly, and with purpose.”
– Chloe Kichenbrand
Profile
Chloe is responsible for the day-to-day operational coordination of the Mackman Group, overseeing internal systems, resource planning, and project process management. With a background in client services and operational support, she brings structure, consistency, and attention to detail to every aspect of delivery.
Chloe is also a key point of contact for many clients—coordinating project progress updates, scheduling reviews, and ensuring clear communication throughout each stage of a project. Her involvement ensures that expectations are aligned and that projects remain on track, both in terms of timelines and deliverables.
As a central interface between project teams and senior leadership, Chloe plays a critical role in ensuring that Mackman’s client work is delivered efficiently and to the highest standard. She supports compliance and audit activity, manages internal workflows, and contributes to supplier coordination and continuous improvement initiatives across the Group.
Colleagues and clients alike value Chloe for her responsiveness, organisational clarity, and calm, solutions-focused approach. Her oversight allows the wider team to focus on specialist delivery while she ensures momentum, quality, and communication are maintained.
Key Areas of Expertise
- Operational and resource planning
- Project process management
- Client communications & project updates
- Internal systems & scheduling
- Workflow coordination across teams
- Supplier management & commercial support
- Compliance, quality & risk tracking
- Internal communications & reporting
- Cross-functional collaboration
- Process optimisation & continuous improvement
Client Testimonials
“Chloe instrumental in keeping our project on track. Her communication was clear, timely, and always reassuring—we knew exactly where we stood throughout.”
— Marketing Manager, Higher Education Institution
“From our first interaction, Chloe provided a calm and professional presence. She ensured the process ran smoothly, kept us updated at every stage, and was always quick to respond to queries.”
— Head of Communications, National Charity